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British-Ghanian TV Presenter and an Entrepreneur, Dentaa Amoateng has penned down an open letter to British Airways. She called on the British Carrier via her Linkedin post to revert all travellers to Ghana back to terminal 5 instead of the new terminal which is terminal 3.

This is what she said;

Dear British Airways, We, the undersigned, call for the use of terminal 3 at Heathrow Airport for flights to Ghana to be changed back to terminal 5. This is as a result of the appalling and unprofessional conditions Ghanaians and passengers to Accra are forced to face. We have experienced without improvement; severe delays, lack of permanent stands, bad customer service and severely understaffed teams. Serious concerns have also been raised about the types of aircrafts being used on our route which happens to be one of the most expensive in the world.

Open Letter To British Airways By Dentaa Amoateng
Dentaa Amoateng MBE – Image: Wikipedia

In addition, when delays happen, information flow has been very bad. The services we were offered at terminal five led to higher efficiency and productivity for those visiting Ghana and we wish for this to resume. Yours sincerely, GUBA On behalf of all travellers to Ghana @beccafrica @thevoicenewspaper @iam_nikky

@abeikusantana @abidivabroni @ama_k_abebrese @becksdonkor @iamhamamat @fuseodg @theanitaerskine @thenanaaba @idoghana @ghanafashionmarketing @britishairways_africa @british_airways

 

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