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Air Peace Job Vacancy: Passenger Service Executive

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Job Title: Passenger Service Executive

Reports to: Passenger Service Supervisor

Function: Coordinates the delivery of excellent customer service while handling passenger
reservations, check-in, boarding, reconciliation, etc.

Location:

Key Accountabilities and Responsibilities

  • Providing a frontline point of presence for passenger enquiries in a friendly manner.
  • Assist passengers with fare quotes, reservations, revalidations, rebooking and upgrades.
  • Ensuring all tickets are issued correctly and according to IATA regulations.
  • Reconciling cash uplift with ticket sales.
  • Block group seats for series and ad hoc group as at when required.
  • Issuing excess baggage receipts for excess luggage payments and receipts for no shows, date change.
  • Perform random control of passenger’s tickets.
  • Ensuring special passengers: Passengers with reduced mobility, unaccompanied minors and group passengers are properly documented in the PNR. Assist with transit/transfer passengers
  • Process baggage and passengers in line with APL’s standards with enthusiasm.
  • Ensuring that baggage irregularities are followed through to resolution.
  • Ensuring that revenue is maximized from excess baggage.
  • Ensuring special passengers: Passengers with reduced mobility, unaccompanied minors and group passengers are properly documented in the PNR. Assist with transit/transfer passengers

Relationship

  • Develop excellent working relationships with all stakeholders;
  • Internal: Call Centre, Station Manager, Sales Support, IT Support, Revenue Accounting/Management.
  • External: Travel agents, Other Airlines, IT technicians, Company’s bank staff.

KEY PERFORMANCE INDICATORS

  • Highest level of Customer satisfaction at all times in line with company’s set standard.
  • Execution of all APL ticketing standards and policies.
  • Meet all ticketing targets given quarterly

COMPETENCIES AND KEY REQUIREMENTS

  • High level of personal credibility.
  • Good customer relation skill
  • Good understanding of Airline products and services
  • Teamwork
  • Compliance with company procedures
  • Coping under pressure

Additional Functions

  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves the quality of results by adhering to standards and guidelines; recommending improved procedures.
  • Accomplishes sales and organization mission by completing assigned call centre tasks
  • Respond to enquiries from passengers regarding reservation on the phone.
  • Resolve all queries arising from reservation issues.

MINIMUM EDUCATION AND WORK EXPERIENCE

  • University Degree in social science or similar field. Ability to speak French is a must.
  • 3 years’ experience
  • Interested candidates with the required qualifications should apply with a current resume and other relevant credentials.

Application deadline: 23rd April 2021

Click Here To Apply For The Job Opening

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